Freshworks

Freshworks is one of India's most successful SaaS startups and a global leader in customer engagement software. Founded in 2010 by Girish Mathrubootham and Aarjav Trivedi, Freshworks pioneered affordable, cloud-based customer relationship management (CRM) and customer support solutions. The company's mission is to democratize enterprise software by making it accessible and affordable for businesses of all sizes. Freshworks' product portfolio includes Freshdesk (customer support), Freshsales (sales CRM), Freshservice (IT service management), and Freshmarketer (marketing automation). The company serves businesses ranging from startups to Fortune 500 companies across multiple industries. Freshworks went public on NASDAQ in September 2021, making it one of India's first SaaS unicorns to successfully exit through IPO. The company maintains significant R&D operations in India while serving global customers. With 500,000+ customers globally and presence in 180+ countries, Freshworks is a major representative of India's SaaS talent and innovation. The company is focused on customer-centric product development, AI-driven features, and expanding market reach. Freshworks' success as a publicly traded Indian SaaS company positions it as a blueprint for India's software entrepreneurship and its ability to compete globally. The company's commitment to affordability and accessibility democratizes enterprise software for businesses worldwide.